Current Openings

We're always on the lookout for bright and dedicated professionals.

Jr. Technical Support Analyst

New York

DEPARTMENT: Information Technology
REPORTS TO: Desktop & Support Supervisor
SCHEDULE: Monday-Friday
HOURS: 11:00 AM - 7:00 PM* (plus rotating after hours on-call support)
             *Shifts are fluid and you may be required to provide coverage for others shifts 
FLSA STATUS: Non-Exempt

JOB SUMMARY

This is an on-site role in our mid-town Manhattan office.

Looking to start your IT career off on the right foot with a great team? Herrick, Feinstein LLP (a 200+ user law firm in New York City) is seeking a professional, talented and energetic team player for a technical support position. We are looking for a candidate that has passion for technology, a knack for troubleshooting and a terrific customer service attitude. This hands-on roll is a great learning opportunity and you will be exposed to a diverse set of technologies while providing end user support across the Firm. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Respond to telephone calls, emails and user requests for technical support.
  • Identify, research and resolve technical problems related to all applications.
  • Document, track and monitor the problem to ensure a timely resolution from start to finish.
  • Troubleshoot and perform hardware/software repairs and management of PC’s, laptops, printers and mobile devices.
  • Install PCs and related hardware/software.
  • Responsible for audio/video systems operation and maintenance.
  • Perform basic user account administration. Manage and maintain the firm distribution lists.
  • Must be available for after-hours support after regular business hours and weekends approximately two weeks per a month.
  • Must be available to provide coverage from our satellite office in Newark, NJ approximately once per month.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • 1 year of helpdesk or desktop support experience.
  • Bachelor’s degree in a technical field or relevant experience required.
  • Must be passionate about technology, comfortable and proficient with computers and an active learner who is eager to absorb new concepts.
  • Experience with Microsoft Windows, Microsoft Office and a solid understanding of computer hardware and networking.
  • Excellent troubleshooting and problem-solving skills.
  • Excellent interpersonal and customer service skills.
  • Excellent written and oral communication skills.
  • Ability to work well in a team environment a must.
  • Work efficiently under pressure, often with minimal supervision.
  • Flexibility with overtime and/or temporary schedule changes a must.

Interested candidates should email their resume and cover letter to [email protected].

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