BTI Recognizes Herrick as a Client Service Standout

BTI Consulting Group has recognized Herrick in its BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance.

BTI's research includes 24,000 buyers of professional services and isolates 17 activities essential to delivering superior client service including client focus, understanding a client's business, offering customized solutions, fielding the best team, anticipating needs, keeping clients informed and providing value for the dollar, among others. 

BTI Client Service A-Team 2023 pulls from data collected in BTI's ongoing Annual Survey of General Counsel. BTI conducts confidential and anonymous interviews with the highest-ranking legal decision makers, including General Counsel and Chief Legal Officers, at companies ranging in size from $1 billion in revenue to the largest companies in the world.